Contact information
Contact Information
At AuraLume, we are committed to providing clear, reliable, and accessible customer support.
This page explains how to contact us regarding products, orders, shipping, delivery, returns, refunds, cancellations, or other questions relating to purchases made through auralume.us.
Store and Contact Details
Trading name: AuraLume
Legal owner and operator: Filip Ambroziak
Business type: Sole trader
Website: auralume.us
Business correspondence address: 26 North Street, Walsall, WS2 8AT, United Kingdom
Customer support email: contact@auralume.us
Telephone: +44 7940 173466
Market served: United States
AuraLume is a trading name of Filip Ambroziak, who owns and operates the business as a sole trader.
Our business correspondence address is located in the United Kingdom, while AuraLume currently sells and delivers products to customers within the United States only.
Customer Support
For general questions or assistance, contact:
Email: contact@auralume.us
For questions about an existing order, please include:
- your order number;
- the email address used when placing the order;
- a clear description of your question or issue;
- photographs or video where relevant, such as for a damaged, defective, or incorrect item.
Providing this information helps us locate your order and assist you more efficiently.
We aim to respond to customer enquiries as promptly as reasonably possible. Response times may occasionally be longer during weekends, public holidays, periods of high demand, or circumstances outside our normal operations.
Order and Delivery Enquiries
For questions relating to:
- order status;
- shipping or tracking;
- delivery delays;
- missing packages;
- address corrections;
- order changes or cancellations;
please contact contact@auralume.us and include your order number.
Further information about processing, shipping, delivery times, tracking, and delivery issues is available in our Shipping Policy.
Returns, Refunds, and Order Issues
For return or refund requests, damaged or defective products, incorrect items, or other order-related problems, contact:
Please contact us before sending any item back.
Returns must follow the procedure described in our Refund Policy, and appropriate return instructions will be provided where applicable.
Important Return Address Notice
The business correspondence address listed on this page is not automatically the return address for every order.
Because products may be fulfilled through different warehouses or fulfilment partners, the correct return location may vary depending on the product and circumstances of the return.
Do not send a return to the business correspondence address unless AuraLume has specifically instructed you to do so.
Sending an item to an incorrect or unauthorised return address may delay the processing of your return.
Business Correspondence
Written business correspondence may be addressed to:
Filip Ambroziak, trading as AuraLume
26 North Street
Walsall
WS2 8AT
United Kingdom
For customer service and order-related matters, email is the recommended contact method because it allows us to locate your order and maintain a clear record of your enquiry.
Email: contact@auralume.us
Policies and Customer Information
Customers should also review the relevant policies available on auralume.us, including our:
- Shipping Policy
- Refund Policy
- Privacy Policy
- Terms of Service
These policies provide additional information about ordering, payment, shipping, returns, refunds, privacy, and the terms that apply when using our website or purchasing from AuraLume.
Contact Us
For questions about AuraLume, our products, or an existing order, contact:
AuraLume
Legal owner and operator: Filip Ambroziak
Business type: Sole trader
Email: contact@auralume.us
Phone: +44 7940 173466
Business correspondence address: 26 North Street, Walsall, WS2 8AT, United Kingdom
Website: auralume.us
Market served: United States
AuraLume is a trading name of Filip Ambroziak, operating as a sole trader.
