Shipping Policy

Last updated: July 31, 2026

Thank you for shopping with AuraLume. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, tracking, split shipments, address changes, delays, and what to do if there is a delivery problem.

By placing an order with AuraLume, you acknowledge the shipping terms described below.

1. Where We Ship

AuraLume is a UK-based online retailer that currently sells and delivers products exclusively to eligible shipping addresses within the United States.

We do not currently offer delivery to addresses outside the United States.

AuraLume operates from the United Kingdom. Products may be fulfilled or dispatched by third-party suppliers, warehouses, or fulfillment partners located in different countries. The dispatch location may vary depending on the product, stock availability, and fulfillment arrangement.

Regardless of the dispatch or fulfillment location, AuraLume remains the customer’s point of contact for orders placed through auralume.us.

2. Order Processing Time

Orders are generally processed within:

1–4 business days

Processing may include:

• Confirming and reviewing the order

• Confirming product availability

• Preparing and packaging the item

• Transferring the order to the relevant supplier, fulfillment partner, or shipping carrier

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays generally begin processing on the next business day.

Processing time is separate from carrier transit time.

During periods of unusually high demand, holidays, supplier delays, or other exceptional circumstances, processing may occasionally take longer than the estimated timeframe.

3. Estimated Transit Time

After an order has been processed and handed over for shipment, the estimated transit time is generally:

6–10 business days

Transit time refers to the period between dispatch and delivery to the customer.

4. Estimated Total Delivery Time

Our estimated total delivery timeframe is generally:

7–14 business days from the date the order is placed

This estimate includes:

• 1–4 business days of processing

• 6–10 business days of estimated transit time

Delivery dates are estimates rather than guarantees.

Actual delivery times may vary depending on the product, fulfillment location, delivery destination, carrier performance, customs or cross-border processing where applicable, weather conditions, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

We aim to provide accurate delivery estimates and will assist customers when an order experiences an unusual or significant delay.

5. Shipping Costs

Shipping charges are displayed at checkout before an order is completed.

For an order containing one product, the applicable shipping charge will be shown at checkout.

Orders containing two or more products in the same order qualify for free standard shipping.

The final shipping cost displayed at checkout before payment is the amount charged for the order.

AuraLume does not require a minimum order value for customers to place an order.

6. Multiple Products and Split Shipments

Because AuraLume works with different suppliers, warehouses, and fulfillment partners, an order containing multiple products may be shipped in separate packages.

Separate packages may:

• Be dispatched at different times

• Have different tracking numbers

• Be handled by different carriers

• Arrive on different delivery dates

Receiving one package does not necessarily mean that the remaining items in the same order have been lost or canceled.

Where available, separate tracking information may be provided for each shipment.

Customers will not be charged an additional shipping fee solely because an order is divided into multiple shipments beyond the shipping amount shown and agreed to at checkout.

7. Shipping Carriers and Fulfillment Partners

AuraLume works with various shipping carriers, suppliers, warehouses, and fulfillment partners.

The carrier used may depend on factors such as:

• The product ordered

• The fulfillment location

• The delivery destination

• Product availability

• Available shipping services

Because fulfillment partners may use different carriers, AuraLume cannot guarantee that every order will be delivered by a particular shipping company.

8. Order Tracking

Tracking information will be provided when available after an order has been processed and shipped.

Please allow reasonable time for tracking information to become active after receiving a tracking number. A carrier’s tracking system may take time to register the first scan or shipment update.

Tracking information may temporarily remain unchanged while a parcel is:

• Moving between carrier facilities

• Undergoing international transit

• Awaiting a carrier scan

• Undergoing customs or cross-border processing

• Being transferred between delivery partners

A lack of an immediate tracking update does not necessarily mean that the shipment has stopped moving.

For tracking assistance, contact contact@auralume.us.

9. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check:

• The recipient’s name

• The street address

• The apartment, unit, or suite number, where applicable

• The city

• The state

• The ZIP Code

• The customer’s contact information

AuraLume is not responsible for avoidable delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer, except where otherwise required by applicable law.

10. Address Changes

If you discover an error in your shipping address after placing an order, contact contact@auralume.us as soon as possible.

Include your order number and the complete corrected address.

We will make reasonable efforts to update the address where possible. However, we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

After a parcel has been handed to a carrier, address changes may be subject to the carrier’s procedures and may no longer be possible.

11. Delivery Delays and Shipping-Time Updates

Although most orders are expected to arrive within the estimated timeframe, delays can occasionally occur.

Possible causes include:

• Carrier or logistics delays

• Supplier or fulfillment delays

• Customs or cross-border processing

• Severe weather or natural disasters

• Public holidays

• Unusually high order volumes

• Transportation disruptions

• Incorrect or incomplete shipping information

• Delivery-access problems

• Other circumstances outside our reasonable control

If we reasonably expect that an order will not be dispatched within the stated processing timeframe, we will provide updated information when available.

Where required by applicable law, we will request the customer’s agreement to a revised shipping timeframe or offer an appropriate cancellation and refund option for the unshipped item.

If an order has significantly exceeded the estimated delivery timeframe, contact contact@auralume.us with your order number.

We will review the available tracking and shipment information and assist with the appropriate next steps.

12. Packages Marked as Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location

• Checking with other members of the household

• Checking with neighbors where appropriate

• Checking mailrooms, reception areas, parcel lockers, or other designated delivery locations

• Reviewing any delivery photograph or instructions provided by the carrier

• Allowing a short period in case the carrier marked the package as delivered shortly before completing delivery

If the package still cannot be located, contact contact@auralume.us.

We will review the available tracking information and assist with determining the appropriate next steps, which may include contacting the relevant carrier or fulfillment partner.

13. Lost or Missing Shipments

If a shipment appears to be lost or has not arrived after a reasonable period beyond the estimated delivery timeframe, contact contact@auralume.us.

Please provide your order number and any relevant tracking information.

We will investigate the available shipment information and, where appropriate, work with the carrier, supplier, or fulfillment partner to determine the status of the order and an appropriate resolution.

An appropriate resolution may include a replacement or refund, depending on the circumstances, the available evidence, and the customer’s applicable legal rights.

14. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact contact@auralume.us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video where appropriate

Returns, refunds, and other resolutions for damaged, defective, or incorrect items are handled in accordance with our Refund Policy.

Where we confirm that an item arrived damaged, defective, or incorrect, the customer will not be charged return shipping for the affected item.

15. Stolen Packages

If tracking confirms delivery but there is evidence that a package was stolen after delivery, contact us so that we can review the available information.

Depending on the circumstances, customers may also need to contact the shipping carrier, property management, or appropriate local authorities.

Each case will be reviewed based on the available tracking and delivery information.

16. Undeliverable or Returned Packages

A package may be returned or become undeliverable for reasons including:

• An incorrect or incomplete address

• Unsuccessful delivery attempts

• Refusal of delivery

• Failure to collect a parcel where collection is required

• Other carrier-related delivery issues

If an order is returned as undeliverable, contact contact@auralume.us so that we can review the circumstances and available options.

Additional shipping costs resulting directly from incorrect or incomplete information supplied by the customer may be the customer’s responsibility where applicable and permitted by law.

17. Order Changes and Cancellations

To request a cancellation or modification, contact contact@auralume.us as soon as possible after placing the order.

Include your order number and the requested change.

We will make reasonable efforts to accommodate the request where possible.

Orders may begin processing shortly after they are placed, so we cannot guarantee cancellation or modification after an order has entered:

• Processing

• Supplier fulfillment

• Packing

• Dispatch

• Shipment

After an order has shipped, it generally cannot be canceled as an unshipped order. Any eligible return after delivery will be handled in accordance with our Refund Policy.

Nothing in this section limits any cancellation or refund right that cannot legally be excluded.

18. Delivery Estimates on Product and Checkout Pages

Any delivery estimate shown on a product page, checkout page, order confirmation, or tracking page should be read together with this Shipping Policy.

Where circumstances affecting a particular order become known after purchase, updated tracking or delivery information may provide a more current estimate.

19. Customer Responsibilities

Customers should:

• Provide accurate delivery information

• Monitor available tracking updates

• Ensure reasonable access for delivery

• Follow carrier instructions where applicable

• Contact AuraLume promptly if a significant delivery issue occurs

Prompt contact gives us the best opportunity to investigate and assist.

20. Our Commitment

AuraLume aims to provide clear and accurate shipping information before purchase and to assist customers with genuine delivery concerns.

We work with third-party suppliers, fulfillment partners, and carriers to deliver orders, but AuraLume remains the customer’s point of contact for orders placed through auralume.us.

Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

21. Contact Us

For questions about shipping, tracking, delivery, or an existing order, contact:

AuraLume
Email: contact@auralume.us
Website: auralume.us

Please include your order number when contacting us about an existing order so that we can assist more efficiently.