Legal notice
Legal Notice
Last updated: 2 August 2026
This Legal Notice provides important information about the operation of auralume.us, the identity and contact details of the store, the use of this website, and the policies that apply when customers browse or purchase products through AuraLume.
1. Store Information
Trading name: AuraLume
Legal owner and operator: Filip Ambroziak
Business type: Sole trader
Website: auralume.us
Business correspondence address: 26 North Street, Walsall, WS2 8AT, United Kingdom
Customer support email: contact@auralume.us
Telephone: +44 7940 173466
Market currently served: United States
AuraLume is a trading name of Filip Ambroziak, who owns and operates the business as a sole trader.
Our business correspondence address is located in the United Kingdom. AuraLume currently markets, sells and delivers products to customers with eligible delivery addresses within the United States only.
The business correspondence address shown above is not automatically the return address for products. Customers wishing to return an item must first follow the instructions in our Refund Policy and contact us for the appropriate return instructions.
2. Use of This Website
AuraLume provides this website so customers can:
- browse and purchase products;
- obtain product and pricing information;
- access shipping and delivery information;
- review returns and refund terms;
- contact customer support;
- access our legal and privacy information.
Use of this website and purchases made through it are subject to the policies and terms made available on auralume.us, including our:
- Terms of Service;
- Shipping Policy;
- Refund Policy;
- Privacy Policy;
- Contact Information;
- any additional terms clearly disclosed in connection with a particular promotion, product, or service.
Customers should review the relevant information before completing a purchase.
3. Product Information
We aim to provide product information that is clear, accurate and up to date.
Product pages may contain information including:
- descriptions;
- dimensions and measurements;
- materials and finishes;
- colours;
- technical specifications;
- available variants;
- compatibility or installation information;
- product images;
- prices and promotional information;
- estimated availability.
Customers should review the full product description and selected variant carefully before ordering.
Although we take reasonable steps to maintain accurate information, occasional typographical errors, technical errors or outdated information may occur.
Where we identify a material error, we may correct the information displayed on the website.
If an error materially affects an order that has already been placed, we will take appropriate steps to contact the customer and resolve the matter in accordance with the applicable terms and law.
4. Product Images and Appearance
We aim for product images to represent products as accurately as reasonably possible.
However, minor differences in appearance may occur because of factors including:
- screen or display settings;
- lighting and photography;
- manufacturing tolerances;
- material or finish variations;
- product updates;
- differences between product variants.
Where size, colour, finish or other characteristics are important to a purchase decision, customers should review the written specifications and selected variant as well as the product images.
Product images should not be interpreted as guaranteeing characteristics that are not stated in the applicable product description or specifications.
5. Pricing and Checkout Information
We aim to ensure that prices and purchase information displayed on the website are accurate.
The applicable product price, selected variant, shipping charges and other applicable amounts presented through checkout should be reviewed before the customer completes payment.
Shipping charges are governed by our Shipping Policy.
Where an obvious pricing or technical error occurs, we reserve the right to correct the error and handle any affected order fairly and in accordance with applicable law.
We will not intentionally advertise a price or promotion that we do not intend to honour under the stated conditions.
6. Promotions and Discounts
Promotions, discount codes, free-shipping offers and other special offers may be subject to specific eligibility requirements, dates, exclusions or other conditions.
Any material conditions associated with an offer will be displayed with the promotion or otherwise made reasonably available before purchase.
Unless expressly stated otherwise, promotions:
- cannot necessarily be combined;
- may apply only to eligible products or orders;
- may be available for a limited period;
- may be subject to stated conditions.
AuraLume does not claim affiliations, endorsements, certifications or authorised relationships with third-party brands unless such a relationship genuinely exists and is clearly stated.
7. Orders and Payment
Orders placed through auralume.us are subject to:
- successful submission of the order;
- payment authorisation;
- product availability;
- fraud and security checks where appropriate;
- the applicable Terms of Service and store policies.
Customers are responsible for ensuring that the information supplied when ordering is accurate and complete.
This includes, where applicable:
- customer name;
- email address;
- billing information;
- shipping address;
- selected products and variants.
If you discover an error after placing an order, contact contact@auralume.us as soon as possible.
We will attempt to assist where reasonably possible, but changes or cancellations may no longer be possible once an order has entered processing, fulfilment or shipment.
8. Product Availability
Product availability may change.
An item appearing on the website does not necessarily guarantee unlimited or permanent availability.
In uncommon situations, a product may become unavailable after an order has been placed because of inventory changes, fulfilment issues or other circumstances.
Where we are unable to fulfil an order, we will take appropriate steps to notify the customer and provide an appropriate resolution, including a refund where applicable.
We do not intentionally advertise products that we know we are unable to supply.
9. Fulfilment and Shipping
AuraLume works with third-party suppliers, warehouses, fulfilment partners and shipping carriers.
Some products may be fulfilled or dispatched from locations outside the United States.
The use of third-party fulfilment or shipping providers does not change the fact that customers purchasing through auralume.us should contact AuraLume regarding their order.
Estimated processing and delivery times, shipping charges, tracking information, split shipments and delivery procedures are explained in our Shipping Policy.
Our current general delivery estimates are provided in good faith but are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
10. Returns, Refunds and Order Problems
Returns and refunds are handled according to our Refund Policy.
Eligible items may generally be returned within the return period specified in that policy, subject to the applicable eligibility requirements.
Customers experiencing an issue involving an item that is:
- damaged;
- defective;
- incorrect;
- missing;
should contact:
Please include the order number and relevant details or supporting photographs where appropriate.
Customers should not send products to our business correspondence address unless specifically instructed to do so.
The appropriate return location may vary depending on the product and circumstances of the return.
11. Cancellations and Order Changes
Customers wishing to cancel or modify an order should contact us as soon as possible at:
We will make reasonable efforts to accommodate requests before fulfilment has progressed too far.
We cannot guarantee that an order can be changed or cancelled after it has entered processing, fulfilment or shipment.
Nothing in this section limits any cancellation or consumer rights that cannot lawfully be excluded.
12. Third-Party Services
We may use third-party service providers to support the operation of our online store.
These may include services relating to:
- website hosting and ecommerce functionality;
- payment processing;
- fraud prevention;
- order fulfilment;
- shipping and tracking;
- customer communications;
- analytics;
- advertising;
- reviews or customer-feedback systems.
The involvement of a third-party service provider does not imply that AuraLume is owned, sponsored, endorsed or operated by that provider unless expressly stated.
Information concerning the processing of personal information through relevant third-party services is addressed in our Privacy Policy.
13. Third-Party Brands and Trademarks
Names, logos, trademarks and other intellectual-property rights belonging to third parties remain the property of their respective owners.
Any reference to a third-party brand is intended only for legitimate identification, description or compatibility purposes where applicable.
Unless expressly stated otherwise, such references do not imply:
- sponsorship;
- endorsement;
- certification;
- partnership;
- authorised reseller status;
- affiliation with AuraLume.
We do not knowingly represent ourselves as another business or claim an association that does not exist.
14. Website Content and Intellectual Property
The structure, branding, original written content, graphics and other original materials created specifically for AuraLume may be protected by applicable intellectual-property laws.
Certain product images, descriptions, specifications or other materials may be supplied or licensed by manufacturers, suppliers, fulfilment partners or other third parties. Ownership of such third-party material remains with the applicable rights holder.
Nothing on this website should be interpreted as transferring intellectual-property ownership to website visitors or customers.
Website content may not be copied, reproduced, republished, commercially exploited or distributed in violation of applicable intellectual-property rights.
15. Acceptable Use of the Website
Users must not intentionally misuse auralume.us.
Prohibited conduct includes, where applicable:
- attempting to gain unauthorised access to the website or related systems;
- introducing malicious software or harmful code;
- committing or attempting fraud;
- providing deliberately false payment or identity information;
- impersonating another person;
- interfering with website security or functionality;
- abusing promotional offers through fraudulent means;
- using automated systems to access or extract website data in an unlawful manner;
- using the website in violation of applicable law.
We may take reasonable steps to protect our customers, website and business from suspected fraud, security threats or unlawful activity.
16. External Links
The website may occasionally contain links to third-party websites or services.
A link to another website does not automatically mean that AuraLume:
- owns that website;
- controls its content;
- endorses every statement made on it;
- is responsible for its privacy or security practices.
Customers should review the terms and privacy practices of third-party websites where appropriate.
17. Website Availability
We aim to keep auralume.us available and functioning correctly.
However, uninterrupted or error-free access cannot always be guaranteed.
Temporary interruptions may occur because of:
- maintenance;
- technical problems;
- hosting issues;
- security measures;
- third-party service interruptions;
- circumstances outside our reasonable control.
We may update or modify the website where necessary to maintain or improve its operation.
18. Safety, Installation and Product Use
Customers are responsible for reviewing and following any instructions, warnings, specifications or installation requirements supplied with a product.
Where a product requires professional installation, specialist electrical work or other qualified work, customers should use an appropriately qualified professional where required by applicable rules or safety standards.
Nothing on a product page should be treated as professional electrical, engineering, architectural, medical, legal or other specialist advice unless expressly identified as such.
19. Limitation of Liability and Consumer Rights
Nothing in this Legal Notice or any other AuraLume policy is intended to:
- exclude liability where doing so would be unlawful;
- exclude liability for fraud or fraudulent misrepresentation;
- remove or restrict statutory or mandatory consumer rights that cannot legally be waived.
Any limitations of liability applicable to use of the website or purchases are subject to applicable law and the provisions of our Terms of Service.
Where mandatory consumer protection law provides customers with rights that conflict with a provision of our policies, those mandatory rights will continue to apply.
20. Privacy and Personal Information
The collection, use, storage and sharing of personal information through auralume.us is addressed in our Privacy Policy.
Customers should review the Privacy Policy for information concerning:
- information we collect;
- why it may be collected;
- service providers involved in processing;
- cookies and similar technologies;
- customer privacy rights;
- how to contact us regarding privacy matters.
21. Governing Terms
This Legal Notice should be read together with our Terms of Service and other applicable store policies.
Any provisions concerning governing law, disputes or jurisdiction are set out in our Terms of Service.
Nothing in those terms is intended to deprive a customer of mandatory consumer protections that apply to them and cannot legally be excluded.
22. Changes to This Legal Notice
We may update this Legal Notice when reasonably necessary, including to reflect changes to:
- our website;
- business operations;
- contact information;
- products or services;
- fulfilment practices;
- store policies;
- applicable legal or regulatory requirements.
The latest version will be published on this page with an updated revision date where appropriate.
Changes do not retrospectively remove rights that have already arisen under applicable law or an existing purchase.
23. Contact
For questions regarding this Legal Notice, an order, our policies, or the operation of auralume.us, contact:
AuraLume
Legal owner and operator: Filip Ambroziak
Business type: Sole trader
Email: contact@auralume.us
Phone: +44 7940 173466
Business correspondence address: 26 North Street, Walsall, WS2 8AT, United Kingdom
Website: auralume.us
Market served: United States
AuraLume is a trading name of Filip Ambroziak, operating as a sole trader.
For return requests, please contact us before sending any item so that the correct return instructions can be provided.
