Legal notice

Legal Notice

This website, auralumes.us, is operated under the trade name AuraLume.

AuraLume provides this website as an online retail store for customers to browse products, place orders, contact customer support, and review our store policies. By accessing, browsing, or purchasing from this website, customers acknowledge that their use of the website and any purchases made through the website are subject to our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy, and any other policies made available on our website.

For all legal, customer service, order, refund, return, shipping, product, privacy, or general business inquiries, please contact AuraLume by email at:

filip1322007@gmail.com

We aim to provide accurate product descriptions, pricing, images, availability, shipping information, and policy details. However, errors, inaccuracies, omissions, or outdated information may occasionally appear on the website. AuraLume reserves the right to correct errors, update information, revise product details, change prices, update promotions, or cancel orders where necessary, including where an order is affected by an obvious pricing error, product availability issue, payment issue, suspected fraud, or incorrect customer information.

All purchases made through this website are subject to product availability and successful payment authorization. Order confirmations, shipping confirmations, and other automated emails do not remove our right to review, verify, refuse, cancel, or refund an order where necessary and permitted by applicable law.

Customers are responsible for providing accurate and complete order information, including name, email address, shipping address, billing details, and any other information required to complete a purchase. AuraLume is not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer.

Shipping times, processing times, delivery estimates, and tracking information are provided in good faith. Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to carrier issues, address problems, customs processing, weather, high order volume, payment review, supply issues, or other events outside our reasonable control. Customers should review our Shipping Policy for more detailed information before placing an order.

Returns, refunds, exchanges, cancellations, damaged items, defective items, and missing items are handled according to our Refund Policy and any applicable consumer protection laws. Customers should review our Refund Policy carefully before making a purchase. Contacting us as soon as possible helps us resolve order issues more quickly.

Product images, colors, sizes, measurements, materials, finishes, and appearance may vary slightly due to lighting, photography, screen settings, manufacturing differences, or product updates. Customers should review all product descriptions and specifications before purchasing. If a customer has questions about a product before ordering, they should contact us at filip1322007@gmail.com.

All website content, including text, product images, graphics, logos, branding, page layout, product descriptions, icons, designs, and other materials, is owned by or licensed to AuraLume unless otherwise stated. Customers and visitors may not copy, reproduce, distribute, modify, resell, publish, scrape, or use any website content for commercial purposes without written permission from AuraLume.

Unauthorized use of this website is prohibited. This includes, but is not limited to, fraudulent purchases, misuse of discount codes, attempts to interfere with website security, uploading harmful code, scraping website data, impersonating another person, providing false information, abusing return or refund processes, or using the website in a way that violates applicable laws or the rights of others.

AuraLume may use third-party services to operate the store, process payments, manage checkout, provide shipping, send emails, collect reviews, analyze website performance, prevent fraud, and improve the customer experience. These third-party services may have their own terms, policies, and privacy practices. Customers should review our Privacy Policy for more information about how customer information may be collected and used.

Information on this website is provided for general shopping and customer service purposes only. Nothing on this website should be interpreted as professional, technical, medical, safety, installation, financial, or legal advice. Customers are responsible for using products safely, following product instructions, and ensuring that products are suitable for their intended use.

AuraLume reserves the right to update this Legal Notice at any time. Updates may be made to reflect changes in our business, website, products, policies, legal obligations, or customer service practices. The version posted on this website is the current version.

If you have any questions about this Legal Notice, our store policies, your order, or your rights as a customer, please contact us at:

filip1322007@gmail.com