Terms of Service

Last updated: 2nd August 2026

1. Overview

Welcome to AuraLume.

These Terms of Service govern your access to and use of auralume.us, including browsing our website, purchasing products, contacting customer support, and using any other services made available through the website.

The terms “AuraLume,” “we,” “us,” and “our” refer to Filip Ambroziak, a sole trader operating the online retail business under the trading name AuraLume through auralume.us.

Our online store is hosted using Shopify, which provides the ecommerce technology that enables us to offer products and process orders through our website.

By accessing our website or placing an order, you agree to these Terms of Service together with the policies referenced in them.

Please read these Terms carefully before purchasing.

2. Store and Contact Information

AuraLume is a trading name of Filip Ambroziak, who owns and operates the business as a sole trader.

AuraLume currently accepts and delivers orders to eligible addresses within the United States only.

Our business correspondence address is not automatically the return address for products. Customers must follow our Refund Policy and contact us before returning an item so that the appropriate return instructions can be provided.

3. Related Policies

These Terms should be read together with our other policies, including our:

• Privacy Policy
• Shipping Policy
• Refund Policy
• Contact Information
• Legal Notice.

These policies form part of the terms that apply when you use our website or purchase from AuraLume.

Where a specific product, promotion, discount, or service has additional clearly disclosed terms, those terms also apply to that particular offer.

4. Eligibility to Purchase

You must be at least 18 years old or the legal age required to enter into a binding purchase contract in your jurisdiction to place an order.

By placing an order, you confirm that:

• the information you provide is accurate and complete
• you are legally permitted to use the selected payment method
• you are authorised to provide any personal information submitted with the order
• your purchase is lawful in the location where the product will be delivered.

You must not place fraudulent orders or knowingly provide false payment, identity, billing, or delivery information.

5. Products and Product Information

We aim to provide clear and accurate information about the products offered through auralume.us.

Product pages may include information such as:

• product descriptions
• dimensions and measurements
• colours and finishes
• materials
• technical specifications
• available variants
• installation information
• product photographs
• price
• availability.

Customers should carefully review the product description, selected variant, dimensions, specifications, and other relevant information before completing a purchase.

Although we take reasonable steps to keep product information accurate and current, occasional typographical errors, technical errors, or outdated information may occur.

Where we identify a material error, we may correct it.

If an error materially affects an order that has already been placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

6. Product Images, Colours and Measurements

We aim for product images to represent products as accurately as reasonably possible.

However, minor differences may occur because of factors including:

• lighting and photography
• screen or device settings
• manufacturing tolerances
• material or finish variations
• product updates
• differences between variants.

Where size, colour, finish, configuration, or compatibility is important, customers should rely on the written specifications and selected variant in addition to product photographs.

Measurements may be subject to reasonable manufacturing tolerances unless otherwise stated.

7. Product Availability

Products are subject to availability.

An item appearing as available on the website does not guarantee unlimited or permanent stock.

Occasionally, inventory or fulfilment information may change after an order has been submitted.

If we are unable to fulfil an ordered product, we will contact the customer where reasonably possible and provide an appropriate resolution, which may include cancellation and a refund for the affected item.

We do not intentionally advertise products that we know we cannot supply.

8. Orders and Contract Formation

When you submit an order through auralume.us, you are requesting to purchase the selected products at the prices and terms displayed during checkout.

Before submitting an order, you are responsible for checking:

• the products selected
• variants
• quantities
• shipping address
• contact details
• applicable shipping charges
• the total amount shown at checkout.

An order confirmation will normally be sent electronically after an order is successfully submitted.

We may review an order where reasonably necessary for reasons including:

• suspected fraud
• payment problems
• obvious pricing or technical errors
• product unavailability
• incorrect or incomplete customer information
• inability to fulfil the order.

We will not cancel an accepted order arbitrarily.

Where we cannot fulfil an order or must cancel it for a legitimate reason, we will provide an appropriate refund for amounts paid for the cancelled products.

9. Prices, Currency, Taxes and Charges

Product prices are displayed on the website and during checkout.

Customers must review the final order total before completing payment.

Any applicable:

• product charges
• discounts
• shipping charges
• taxes collected by AuraLume

will be calculated or displayed during checkout as applicable.

AuraLume will not intentionally add undisclosed merchant fees after a customer has completed an order.

Prices and promotions may change for future orders without notice. A later price change does not normally alter the price of an order that has already been validly accepted.

In the event of an obvious pricing or technical error, we may contact the customer to explain the issue and provide an appropriate resolution.

10. Promotions, Discounts and Special Offers

AuraLume may occasionally offer:

• promotional prices
• discount codes
• sale prices
• free-shipping offers
• other promotional benefits.

Promotions may be subject to clearly stated conditions such as eligibility requirements, applicable products, dates, quantities, or minimum requirements.

Unless expressly stated otherwise:

• different promotions may not be combinable
• discounts apply only to eligible products or orders
• expired promotions cannot be applied retrospectively
• promotional conditions must be satisfied for the benefit to apply.

Promotional claims and sale prices are intended to accurately reflect the offer being made.

AuraLume does not claim sponsorship, certification, official reseller status, or affiliation with another brand unless that relationship genuinely exists.

11. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• the information provided is accurate
• you are authorised to use the payment method
• sufficient funds or credit are available where required.

Payments may be processed through third-party payment providers.

Payment providers may conduct security, authorisation, and fraud-prevention checks in accordance with their own terms and privacy practices.

We do not guarantee that every payment attempt will be approved.

12. Shipping Locations

AuraLume currently ships to eligible addresses within the United States only.

Some products may be fulfilled or dispatched from international warehouses, suppliers, or fulfilment partners.

The location from which an item is shipped may vary depending on:

• the product
• stock availability
• supplier
• fulfilment arrangement.

Customers purchasing through auralume.us should contact AuraLume regarding problems with their AuraLume order, regardless of which supplier, fulfilment partner, or carrier is involved.

13. Processing and Delivery Times

Our general order-processing timeframe is:

1–4 business days

After processing and dispatch, estimated carrier transit time is generally:

6–10 business days

Our estimated total delivery timeframe is therefore generally:

7–14 business days from the date the order is placed.

These are estimates rather than guaranteed delivery dates.

Delivery may occasionally be affected by circumstances including:

• carrier delays
• supplier or fulfilment delays
• cross-border logistics
• customs processing where applicable
• severe weather
• public holidays
• high order volumes
• transportation disruption
• incorrect delivery information
• circumstances outside our reasonable control.

Further details are available in our Shipping Policy.

14. Shipping Costs and Free Shipping

Shipping charges are displayed during checkout before payment is completed.

For an order containing 1 product, the applicable shipping charge will be displayed at checkout.

Orders containing 2 or more products automatically qualify for free shipping.

Customers should review the total shipping charge displayed at checkout before completing an order.

15. Split Shipments

Orders containing multiple items may occasionally be fulfilled from different locations and therefore arrive in separate packages.

Separate shipments may:

• have different tracking numbers
• be shipped by different carriers
• be dispatched at different times
• arrive on different dates.

Receiving only part of a multi-item order does not necessarily mean the remaining items have been lost or cancelled.

Where available, tracking information will be provided for individual shipments.

16. Tracking and Delivery Problems

Tracking information will be provided when available after an order has shipped.

Carrier tracking may take time to update after a tracking number has been issued.

If an order is:

• significantly delayed
• apparently lost
• marked as delivered but not received
• delivered incorrectly

contact:

contact@auralume.us

Please include your order number and relevant tracking information.

AuraLume will review the available information and assist with appropriate next steps.

We do not automatically transfer all responsibility for an order to the customer simply because the parcel has been handed to a shipping carrier.

Further details are provided in our Shipping Policy.

17. Shipping Address and Customer Information

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the information where possible, but we cannot guarantee that an address can be changed after the order has entered processing, fulfilment, or shipment.

Delays or additional costs resulting directly from inaccurate information supplied by the customer may be the customer’s responsibility where permitted by applicable law.

18. Order Changes and Cancellations

To request an order cancellation or modification, contact:

contact@auralume.us

as soon as possible after placing the order.

We will make reasonable efforts to accommodate the request.

However, orders may enter processing or fulfilment quickly, and we cannot guarantee cancellation or modification once an order has been:

• processed
• prepared
• fulfilled
• dispatched
• shipped.

Once an order has shipped, an eligible customer may need to follow the return procedure described in our Refund Policy.

Nothing in these Terms removes any cancellation right that applies under mandatory law.

19. Returns

AuraLume accepts returns of eligible products within 30 days of delivery, subject to the conditions in our Refund Policy.

Generally, an eligible return must be:

• unused
• in the same condition in which it was received
• returned with original packaging where reasonably possible
• accompanied by proof of purchase.

Customers must contact contact@auralume.us before sending a return.

Do not send a return to our business correspondence address unless AuraLume specifically instructs you to do so.

The appropriate return location may vary depending on the product and fulfilment arrangement.

20. Return Shipping Costs

For eligible returns requested because of a change of mind or buyer’s remorse, the customer is generally responsible for return shipping costs.

Where AuraLume provides a prepaid label for a customer-responsibility return, the disclosed cost of that label may be deducted from the refund.

Any applicable deduction will be communicated before the return is authorised.

Where an item is confirmed as:

• damaged on arrival
• defective
• incorrect

AuraLume will not charge the customer return shipping for the affected item.

No restocking fee is charged unless a different lawful condition has been clearly disclosed before purchase.

21. Damaged, Defective or Incorrect Products

Customers should inspect products after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at:

contact@auralume.us

Please provide:

• your order number
• a description of the issue
• photographs or video where reasonably applicable.

We will review the issue and provide an appropriate resolution.

Nothing in these Terms is intended to remove rights or remedies that customers may have under applicable consumer-protection law.

22. Non-Returnable Products

Unless otherwise required by applicable law, the following may not be eligible for a standard change-of-mind return:

• custom-made or personalised products
• gift cards
• products clearly identified as Final Sale before purchase.

This exclusion does not prevent customers from contacting us where a product arrives damaged, defective, or incorrect.

The complete conditions are set out in our Refund Policy.

23. Exchanges

AuraLume does not currently offer direct exchanges.

Where an eligible customer wishes to receive a different product or variant, the usual process is to return the eligible original product in accordance with our Refund Policy and place a separate new order.

24. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds are processed to the original payment method within 10 business days after the return has been inspected and approved.

After we process a refund, the customer’s bank, card issuer, or payment provider may require additional time for the amount to appear.

Original shipping charges and return shipping costs are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

Different rules apply where the return results from a damaged, defective, or incorrect item as described in our Refund Policy.

25. Product Installation and Safety

Some products sold by AuraLume, including lighting and electrical products, may require installation.

Customers must:

• review any supplied instructions
• use products only for their intended purpose
• follow applicable safety requirements
• ensure installation complies with applicable local requirements.

Where electrical work, hard-wiring, structural modification, or other specialist work is required, customers should use a suitably qualified professional where required or appropriate.

Customers should not attempt work they are not qualified or competent to perform.

Nothing in this section excludes responsibility for a product that is defective or otherwise gives rise to rights under applicable law.

26. Intellectual Property

The AuraLume website contains a combination of:

• original AuraLume materials
• materials used under permission or licence
• product information or media supplied by manufacturers, suppliers, or other third parties.

Original AuraLume branding, website content, graphics, and other original materials may be protected by applicable copyright, trademark, and other intellectual-property laws.

Third-party trademarks, product images, brand names, and other intellectual property remain the property of their respective owners.

Nothing on auralume.us should be interpreted as claiming ownership of third-party intellectual property where AuraLume does not own those rights.

You may not unlawfully reproduce, distribute, modify, commercially exploit, or republish protected website content without appropriate permission.

27. Reviews, Feedback and User-Submitted Content

Where customers voluntarily submit reviews, photographs, comments, or other feedback, they confirm that they have the right to submit that material.

Submitted content must not:

• infringe another person’s intellectual-property rights
• contain unlawful material
• deliberately contain false or misleading claims
• contain malicious software
• violate another person’s privacy.

Where permission is provided through the relevant submission process, AuraLume may use genuine customer feedback for legitimate store, customer-service, and marketing purposes.

We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, spam, or clearly unrelated to the relevant product or service.

We will not knowingly fabricate customer reviews or present fake testimonials as genuine customer experiences.

28. Third-Party Services

AuraLume uses third-party services to support the operation of the store.

These may include services for:

• ecommerce hosting
• payment processing
• fraud prevention
• fulfilment
• shipping
• tracking
• customer communications
• analytics
• advertising
• reviews or feedback.

Using a third-party provider does not mean that the third party owns, sponsors, or endorses AuraLume unless expressly stated.

Relevant processing of personal information is addressed in our Privacy Policy.

29. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control every third-party website and are not responsible for changes made independently by those third parties.

Customers should review the applicable terms and privacy information when choosing to use an external website or service.

The presence of a link does not automatically imply sponsorship, endorsement, or affiliation.

30. Prohibited Uses

You may not knowingly use auralume.us to:

• commit fraud or other unlawful activity
• provide deliberately false information
• impersonate another person
• misuse stolen or unauthorised payment information
• introduce viruses or malicious code
• interfere with website security or operation
• attempt unauthorised access to systems or customer information
• infringe intellectual-property rights
• unlawfully collect personal information
• abuse promotions, returns, chargebacks, or refunds through fraudulent means
• use the website in a way that violates applicable law.

We may take reasonable action to prevent fraud, security threats, abuse, or unlawful activity.

This may include refusing or cancelling fraudulent transactions, restricting access, preserving evidence, or cooperating with payment providers or authorities where legally appropriate.

31. Errors and Corrections

Occasionally, information on auralume.us may contain an error relating to matters such as:

• product descriptions
• specifications
• pricing
• promotions
• availability
• shipping information.

We may correct genuine errors when identified.

Where a material error affects an existing order, we will handle the matter fairly and contact the customer where appropriate.

Nothing in this section gives AuraLume an unlimited right to change the terms of a completed purchase retrospectively or disregard applicable consumer rights.

32. Website Availability

We aim to keep auralume.us available and functioning correctly.

However, temporary interruptions may occur because of:

• maintenance
• technical problems
• security measures
• hosting interruptions
• third-party service disruptions
• circumstances outside our reasonable control.

We do not guarantee uninterrupted access to every website feature at all times.

This does not affect obligations relating to orders that have already been validly placed.

33. Disclaimer and Consumer Rights

We aim to provide accurate information and products that correspond with the descriptions presented at the time of purchase.

However, website availability and general informational content may occasionally be affected by technical errors, interruptions, or circumstances outside our reasonable control.

Nothing in these Terms is intended to:

• exclude liability that cannot legally be excluded
• exclude liability for fraud or fraudulent misrepresentation
• exclude liability for death or personal injury where such liability cannot legally be excluded
• remove statutory or mandatory consumer rights
• prevent a customer from exercising rights that applicable law does not allow a business to waive.

Where mandatory consumer-protection law gives a customer rights that are more favourable than a provision of these Terms, those mandatory rights will continue to apply.

34. Limitation of Liability

To the extent permitted by applicable law, AuraLume will not be responsible for losses that are:

• not reasonably foreseeable when the contract was formed
• caused entirely by events outside our reasonable control and which we could not reasonably avoid
• business or commercial losses arising from products purchased solely for personal consumer use.

Nothing in these Terms limits liability where doing so would be unlawful.

Nothing in this section affects a customer’s rights relating to products that are damaged, defective, incorrect, materially misdescribed, or otherwise protected by applicable law.

35. Privacy and Personal Information

Our collection and use of personal information is explained in our Privacy Policy.

Because our store uses Shopify and other service providers, information may be processed by third parties where necessary to:

• operate the website
• process payments
• fulfil orders
• provide shipping
• prevent fraud
• communicate with customers
• provide analytics and other legitimate business functions.

Please review the Privacy Policy for further details about the information we collect, how it is used, and applicable privacy rights.

36. Governing Law and Consumer Protections

These Terms are intended to be governed by the laws applicable to the operation of AuraLume from the United Kingdom, including the laws of England and Wales, to the extent that such a choice of law is legally permitted.

However, because AuraLume sells to customers in the United States, nothing in these Terms is intended to deprive a customer of any mandatory consumer protection or other legal rights that apply to them and cannot lawfully be excluded by contract.

Any dispute should first be raised with us at:

contact@auralume.us

so that we have a reasonable opportunity to investigate and attempt to resolve the matter.

Nothing in these Terms prevents either party from using a court or dispute process available to them where they have a legal right to do so.

37. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

38. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we have permanently waived the right to enforce it later.

Any waiver must apply only to the specific circumstances in which it is given unless otherwise required by law.

39. Entire Agreement

These Terms, together with the policies and terms expressly incorporated into them, form the agreement governing use of auralume.us and purchases made through the website.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

40. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes to:

• our operations
• website functionality
• products or services
• policies
• legal or regulatory requirements.

The latest version will be published on this page with an updated revision date where appropriate.

Changes will not retrospectively remove rights that have already arisen under an existing order or applicable law.

41. Contact Information

For questions about these Terms, products, orders, shipping, returns, refunds, or the operation of auralume.us, contact:

AuraLume is a trading name of Filip Ambroziak, operating as a sole trader.

For returns, please contact us before sending any product. The business correspondence address above is not automatically the return address for every order.