Refund Policy

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging where reasonably possible. Proof of purchase is required.

To request a return, contact us at contact@auralume.us with your order number and reason for return. Do not return an item without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If AuraLume provides a prepaid return shipping label for a customer-responsibility return, the cost of that label may be deducted from the refund. We will clearly confirm any applicable return shipping cost before the return is authorized.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at contact@auralume.us with your order number, a description of the issue, and photographs or video where applicable.

If we confirm that the item arrived damaged, defective, or incorrect, we will provide an appropriate resolution and will not charge you return shipping for the affected item.

Non-Returnable Items

Custom-made or personalized products and gift cards cannot be returned unless they arrive damaged, defective, or incorrect.

Products specifically marked Final Sale before purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 10 business days after the return has been inspected and approved.

After AuraLume processes the refund, your bank, card issuer, or payment provider may require additional time for the refunded amount to appear in your account.

Original shipping charges and return shipping costs are generally non-refundable unless the return is due to an item arriving damaged, defective, or incorrect, or where otherwise required by applicable law.

For questions about returns or refunds, contact contact@auralume.us.